Tickets

Help Centre

KAMI Tasks 20

Getting started with KAMI Tasks KAMI PM, your AI project manager My Work: your daily view Notifications in KAMI Tasks

Tickets 4

Creating and editing tickets Epics, subtasks and linked tickets Estimates and logging time Statuses, priorities and ticket types

Planning 5

List and Timeline views Projects and access Sprints The Kanban board Ticket templates

Reports 2

Sprint Insights Timelog

Settings 5

Automations Importing tickets from a spreadsheet Integrations: GitLab, Slack and Claude Code Ticket Standards Users and groups

My Team 34

Approving requests in My Team Guided walkthroughs Mel, your My Team AI assistant My Team for administrators My Team for managers The Team page: finding and working with employees

Employee Lifecycle 3

Adding and onboarding employees Deactivating, terminating and rehiring employees Logging and managing disciplinary actions

Tools 4

Bulk Documents Bulk data import and export Bulk-editing employees with Profile Manager Policy Center

Reports 9

Audit Trail report Biometrics report and device settings Demographics report Disciplinary Actions report Invites & Activation report Key Dates report Missing Data report Team Insights Report Turnover report

Settings 12

Announcements Custom Policies Discipline Types Document Templates Notification settings Onboarding Wizard

Approvals & Access 5

Approval chains and the approval matrix Bulk Assignments Profile Automations User rights and access control Workflow Automation

Organization 1

Setting up your organisation structure

4 articles in Tickets

Creating and editing tickets

A ticket is one unit of work: a bug, a task, a story. This article covers creating one, the fields that matter, and what lives on the ticket page.

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Epics, subtasks and linked tickets

Tickets rarely stand alone. KAMI Tasks gives you three ways to relate them, and each answers a different question.

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Estimates and logging time

KAMI Tasks tracks two different kinds of "how big": story points for sizing, and time for hours actually planned and spent. You don't have to use both, but everything downstream — My Work's remaining…

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Statuses, priorities and ticket types

Three small vocabularies do most of the organising in KAMI Tasks. Getting them straight — especially the difference between a status and a column — saves a lot of confusion.

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