Reviewing team feedback
Use the team feedback page to see how people are rated by their colleagues, ask peers for feedback about someone on your team, and delete feedback that is wrong or inappropriate. It shows everyone in the company who has received feedback, with their average rating, and opens the feedback you are allowed to read about each one.
Where: Performance › Team performance › Feedback
You need:
- The Reviewer (Manager) right to see Team performance
- The Give Feedback right to request feedback
- The Delete Feedback right to delete feedback. Only the Admin role has it to start with.
- The Admin right to read Confidential and Private and confidential feedback
How to ask colleagues for feedback about a team member
- Open Performance › Team performance › Feedback and select Request Feedback at the top right.
- Under Feedback on, choose the team member in Profile. It starts on you.
- Choose the Feedback type. Pick one you can read (see below), or you will never see the answers.
- Under Feedback providers, add each person to ask. You cannot add the team member themselves.
- Write the Feedback topics, or select Select Template.
- Select Request.
Each provider is emailed and notified in-app, and the request appears in their Teammates asking for your feedback. list.
How to read one person's feedback
- In the left-hand list, find the person. Type in Search Feedback On, or use Filters.
- Click their card. Their feedback opens on the right.
- Click any row to read it in full, including its acknowledgement status.
- Click the card again to go back to all feedback.
How to delete feedback
- Find the feedback in the list on the right.
- Tick it. Tick more rows, or use the tick box in the bar that appears to select every loaded row, up to 100 at a time.
- Select Delete selected, then Delete to confirm.
To delete one piece while reading it, open it and select Delete feedback. Deleting is permanent, and the person's average changes at once.
What you can read
You see the same feedback the confidentiality rules allow anyone:
| You are | You can read |
|---|---|
| A manager without the Admin right | Public feedback, and anything you wrote yourself |
| Someone with the Admin right | Everything except Private feedback written by and about other people |
⚠️ The average counts feedback you can't open. The rating on each person's card averages all their completed feedback, Confidential and Private included. A low average with only good Public feedback underneath means there is feedback you are not allowed to read.
Requesting feedback gives you no extra access. If you need to read the answers, ask for Public or Private and confidential, and hold the Admin right for the second.
The page
Left: people
Everyone in the company who is active and has at least one completed piece of feedback, with their position and average rating. It is not limited to your direct reports.
| Control | What it does |
|---|---|
| Search Feedback On | Searches by name or email |
| Filters › Department, Subsidiary, Position | Shows only people in these |
| Filters › Start Date / End Date | Averages only feedback completed in this range. The end date is not included. |
| Filters › Rating | Sorts by average, high to low, then low to high, then by name |
| Clear | Removes the filters |
Users not found means nobody matches.
Right: feedback
The same list, filters and columns as the Feedback page, for the selected person, or for everyone when nobody is selected. Its filters apply to the provider. With the Delete Feedback right, each row gets a tick box. Feedbacks not found means nothing matches or there is nothing you can read.
What Happens Next
- Deleted feedback is gone for everyone and no longer counts in the person's average.
- Answered requests send no notification. Come back to the page to see them.
- Unanswered requests do not show anywhere until they are answered.
Tips
- Decide on Public feedback before rollout. It is the only kind a manager without the Admin right can read.
- Give Delete Feedback to as few people as possible. It removes feedback for good, and there is no undo.
- Read the comments, not just the average. A 4.2 tells you little; three providers saying the same thing tells you a lot.
- Use the date range to compare this quarter with the last.
Troubleshooting / FAQ
Q: I asked for feedback about my team member but can't see the answers. You chose Private or Confidential. Only the provider, the person, or Admin-right holders can read those.
Q: Someone is missing from the list. They have no completed feedback yet, or they are inactive.
Q: Can I delete feedback I wrote by mistake? Only with the Delete Feedback right. Ask an admin.
Q: Why does the average not match the feedback I see? It includes feedback you cannot open.