Invites & Activation report
This report answers a question that quietly matters during rollout: have your people actually got into KAMI?
Where: My Team › Reports › Invites & Activation You need: the employee create right
Invited is not activated
Adding an employee creates their record. Inviting them sends them a way in. Activating is when they use it and set up their account.
An employee can exist, be fully configured, appear in every report — and still never have logged in. Until they activate, they cannot see a payslip, request leave or clock in, and anything you send them through KAMI goes unread.
This report is the gap between those two states.
Chasing people
Rather than following up one by one, you can chase the people who have not activated. The report tells you how many were chased, and — where SMS is enabled for your company — how many were reached by SMS as well as email.
SMS matters more than it sounds for employees who do not use a work email daily. If your activation rate is stuck among frontline staff, check whether SMS is enabled before concluding that people are ignoring you.
When someone cannot activate
A few states are worth recognising, because they look like the same problem and are not:
- Already activated — they have an account and the issue is signing in, not activating.
A password reset is the answer, not another invite.
- Deactivated — the record has been deactivated, so no invite will work until that is
reversed.
- Pending activation — invited, not yet acted on. This is the group to chase.
During a rollout
Watch this report weekly while you are onboarding a company. Two patterns matter:
- A whole department not activating usually means the invites went to addresses nobody
checks, rather than a company-wide refusal.
- A slow, steady tail is normal and resolves with chasing.
Do not start payroll communication through KAMI until activation is high. People who never activated will not see it, and will say they were never told.