Kita's free allowance and AI token limits
Every company gets a free monthly allowance for Kita, KAMI's AI assistant, whether or not you have KAMI AI. This article explains how big your allowance is, what happens when it runs out, and how to set each person's limit so your admins have room to do more.
Where:
- Settings › KAMI AI › Usage & tokens
- Or the company menu › AI Utilization
You need: the Utilization & Limits right under KAMI AI in company user rights. View access shows the figures, edit access lets you change limits.
How your free allowance is worked out
Kita's free allowance is 30,000 tokens for each active employee, and never less than 2,000,000 tokens a month. In your company's first month on Kita, it is tripled.
| Active employees | Free allowance a month | First month |
|---|---|---|
| 20 | 2,000,000 (the minimum) | 6,000,000 |
| 100 | 3,000,000 | 9,000,000 |
| 500 | 15,000,000 | 45,000,000 |
It is worked out again on the 1st of every month, from the number of active employees that day. Hiring people mid-month does not raise it until the next 1st.
As a guide, most employees ask Kita a few everyday questions a month, around 10,000 tokens. An HR or payroll admin who uses Kita every day uses far more, often 400,000 to 600,000 tokens a month.
Which tokens are used first
| What uses tokens | Where they come from |
|---|---|
| Kita chat | Her free allowance first, then your KAMI AI tokens |
| Company tasks, apps and other KAMI AI features | KAMI AI tokens only |
| Kita's answers in the Help Center | Neither. KAMI covers these, up to 280,000 tokens per person a month |
Your KAMI AI tokens are the 1,000,000 included with KAMI AI every month (500,000 during a trial), plus any tokens you buy. Bought tokens are used after the monthly ones, and they carry over from month to month.
How to check your allowance
- Go to Settings › KAMI AI › Usage & tokens.
- Under Kita's free allowance, read [this month] so far, for example November so far, and Remaining.
- Read Worked out as to see your sum, for example "128 active employees × 30,000 = 3,840,000". A small company sees "raised to the 2,000,000 minimum".
- Read Resets for the date it starts again.
- Under KAMI AI tokens, check the same figures for your KAMI AI tokens.
A First month · 3× label means the tripled allowance applies. A Used up label means that allowance has nothing left this month.
How limits work
Each person may use a set number of tokens a month. One limit covers Kita and every KAMI AI feature they use, with or without KAMI AI.
- Everyone is on your company's default, 50,000 tokens a month to start. That is about five times what an average employee uses.
- People with their own limit are the ones you add, usually the HR and payroll admins who use Kita every day. Their own limit can be higher or lower than the default.
Only people with their own limit are listed, so the list stays short in a big company.
How to change the default for everyone
- Go to Settings › KAMI AI › Usage & tokens and scroll to Per-person limits.
- On the Everyone row, select the pencil icon (Edit).
- Enter the new monthly limit.
- Select the tick (Save). Select the cross (Cancel) to leave it unchanged.
Anyone already over a lowered default stops until the 1st.
How to give someone their own limit
- Under People with their own limit, select Add person.
- Search for the employee by name or employee ID and select them.
- Enter their Monthly limit: the tokens they may use each month.
- Enter their Excess limit: how many more they may use once the monthly limit is reached.
- Select the tick (Save).
To change someone's limit later, select the pencil icon on their row. To put them back on the default, select the undo icon (Back to the default).
The table shows what each person has Used this month and what is Remaining. A bar turns amber once someone passes 80% of their limit.
What Happens Next
- Changes apply straight away. The person's next question or AI request is checked against the new limit. Usage they already had this month still counts.
- Limits reset on the 1st. Everyone's usage goes back to 0, and the default and own limits stay in place.
- Reaching a limit stops only that person. Kita tells them it is their own limit and that their HR admin can raise it, and they can let their admin know from the chat. Everyone else carries on.
- When Kita's free allowance runs out, she keeps answering from your KAMI AI tokens until the reset date. A company without KAMI AI has no tokens to fall back on, so Kita stops answering until the 1st.
- When your KAMI AI tokens run out, tasks pause and nothing is lost. Kita says so in chat and on the dashboard. Buy tokens with Buy tokens to carry on.
💡 Add your HR and payroll admins before they need it. A busy admin uses 400,000 to 600,000 tokens a month on Kita alone, so the 50,000 default will stop them early in the month.
Tips: give your admins room to work
- Add your admins first. Give HR, payroll and operations admins their own monthly limit of 250,000 to 500,000, so they can use Kita, apps and auto-schedule without stopping mid-task.
- Use the excess limit as a safety margin, not a second allowance. An excess of 50,000 to 100,000 for admins means a busy week doesn't stop them.
- Keep the default modest. It stops one person using most of Kita's free allowance, and everyday questions stay well under it.
- Lower a limit as well as raise it. Give someone their own limit below the default if their usage needs watching.
- Remember limits are not reserved tokens. Everyone shares the same allowance, so it can run out before anyone reaches their limit. Check Remaining mid-month.
- Strong-model answers count 20×. When Kita needs a deeper check she uses a stronger model, and those tokens count 20 times. A few long, complex requests can use more than many short ones.
Troubleshooting / FAQ
Q: Why is my allowance different from employees × 30,000? It is worked out on the 1st from the active employees that day, and never goes below 2,000,000. In your first month on Kita it is tripled.
Q: Kita says I've reached my monthly limit. That is your own limit, not the company's. Ask your HR admin to raise it, or wait for the 1st. Admins can raise their own in Per-person limits.
Q: Kita says her allowance is used up for the company. If you have KAMI AI, she carries on from your KAMI AI tokens. If those have run out too, buy tokens or wait for the 1st.
Q: Someone isn't in the Per-person limits list. They are on the default. Select Add person to give them their own limit.
Q: Do Help Center answers use our tokens? No. Kita's answers in the Help Center don't use your free allowance, your KAMI AI tokens or anyone's limit. KAMI pays for them, up to 280,000 tokens per person a month.